Last updated: 2025-08-06
1. Who We Are
This website, https://www.spyders.co.za, is operated by Fringe Dynamic (Pty) Ltd, a private company registered in South Africa under registration number 2019 / 415830 / 07.
Physical Address:
19 Mahogany Street, Sharonlea, Randburg, Gauteng, 2158, South Africa
Contact Email:
We respect your privacy and process your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
2. What Personal Data We Collect and Why
We only collect personal data necessary for the operation of our online store and to fulfil your orders. This includes:
- Full name – to address and identify the recipient.
- Delivery address – to deliver purchased products.
- Email address – to send order updates and for account-related communication.
- Phone number – for delivery and contact in case of order issues.
- Username – for rating and reviews (publicly displayed).
We do not collect or process special personal information as defined under POPIA (e.g. race, religion, health data).
You may also opt-in to receive marketing emails. Consent will be explicitly requested and can be withdrawn at any time.
3. Comments and Reviews
If you leave reviews or comments, we collect your username and review content. This information may be publicly visible on our website. No personally identifiable information will be displayed without your explicit permission.
4. Media
Users cannot upload media directly to the site. Should this change in future, we will update this policy accordingly.
5. Contact Forms
If you contact us using a form, we collect the information you provide voluntarily, which may include your name and email address. This data is retained for up to 6 months for customer service purposes and is not used for marketing unless you have opted in.
6. Cookies
Our website uses cookies to enhance user experience and support site functionality. Cookies are also used by:
- Google Analytics – for anonymous traffic analysis.
- Cookie consent banner – to record cookie preferences.
You can manage cookies via your browser settings. A cookie notice and opt-in pop-up is implemented to ensure informed consent.
7. Analytics
We use Google Analytics to track website traffic and user behaviour. All data collected is anonymised and aggregated.
Google’s privacy policy: https://policies.google.com/privacy
You can opt out of Google Analytics tracking using this tool: https://tools.google.com/dlpage/gaoptout
8. Who We Share Your Data With
We only share your data with trusted third-party service providers required to fulfil our services:
- Payment Gateways: Bob Pay (pending) and Peach Payments (pending) – to process online payments.
- Web Hosting and Analytics Providers – to operate and maintain the website.
- Delivery Partners – for shipping and logistics.
Each third-party service provider is contractually bound to comply with POPIA and/or international data protection standards. Links to their privacy policies will be added upon final integration.
9. How Long We Retain Your Data
- Account data and order history: Up to 48 months after your last login or interaction.
- Review and comment data: Retained indefinitely unless deleted by you.
- Anonymised data for analytics: Retained indefinitely.
- Contact form entries: 6 months.
You may request deletion of your data at any time. If a transaction is still active, your data will be deleted once it is resolved or cancelled.
10. What Rights You Have Over Your Data
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or outdated information.
- Request the deletion of your personal data.
- Withdraw consent for marketing.
- Lodge a complaint with the Information Regulator.
To exercise these rights, contact us at:
We may require email verification before processing your request.
11. Where Your Data Is Sent
Your data may be stored or processed by service providers located outside South Africa. In such cases, we ensure that your data is protected by:
- Data processing agreements with third parties.
- Adherence to POPIA standards or international frameworks such as the GDPR where applicable.
12. How We Protect Your Data
We implement appropriate technical and organisational safeguards, including:
- SSL encryption on all pages.
- Role-based staff access control.
- Secure password storage.
- Periodic security audits and updates.
We are committed to maintaining data integrity and confidentiality at all times.
13. Data Breach Procedures
In the event of a data breach:
- Affected users will be notified within a reasonable time.
- The Information Regulator will be informed as per POPIA requirements.
- Internal investigation and remedial steps will be taken.
14. What Third Parties We Receive Data From
We do not receive personal information from third-party marketers, advertisers, or platforms.
15. Automated Decision-Making and Profiling
We do not use automated profiling, decision-making algorithms, or AI for customer data at this stage.
16. Industry Regulatory Disclosure Requirements
Fringe Dynamic (Pty) Ltd is not part of a regulated industry with additional disclosure requirements under POPIA at this time.
Contact for POPIA Concerns
If you have questions or concerns regarding this policy or your personal data, please contact:
Data Protection Contact
Email:
Phone:
If you believe your rights under POPIA have been violated, you may lodge a complaint with the Information Regulator of South Africa at: https://inforegulator.org.za